This article outlines the steps to take when a customer contacts regarding issues with their learning kit.
Steps to Follow
Gather Customer Information:
Obtain the customer's name and contact details.
Note the order number associated with the learning kit.
Ask the customer to describe the specific issue they are experiencing with the learning kit.
Document the Issue:
Create a detailed record of the customer's issue, including any specific product numbers or parts that are affected.
Note the date and time of the customer contact.
Contact Logistics Support:
Use the designated channel to contact the Logistics Support Team (e.g., email, internal ticketing system).
Provide the customer's information and the documented issue.
Include the order number for reference.
Provide Logistics Support with Details:
Include a summary of the customer's issue.
Include a list of any specific parts or items that need attention.
If possible, provide any images or videos of the problem that the customer may have provided.
Track the Issue:
Record the ticket number or reference number provided by Logistics Support.
Regularly check the status of the issue with Logistics Support.
Update the Customer:
Keep the customer informed about the progress of their issue.
Provide an estimated resolution time, if available.
Follow up with the customer once the issue is resolved.
Kindly await for further instructions from Logistics
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