Broken Learning Kit return

Modified on Wed, 4 Jun at 6:12 PM

**Instructions for Returning a Broken Learning Kit**


If you’ve encountered issues with your learning kit and need to return it, follow these simple steps to ensure a smooth return process.


**Step 1: Assess the Damage**

- Check the learning kit thoroughly to identify all the broken or malfunctioning components. Make a list of the issues to provide accurate information when returning the kit.


**Step 2: Prepare for Return**

If available, Gather the original packaging and securely place the learning kit back inside. Ensure that all parts, manuals, and accessories are included.

- If you have the receipt or proof of purchase, keep it handy for the return process.


**Step 3: Contact Customer Support**

- Reach out to the customer support team via phone or email to report the issue. Provide them with your order details and the list of problems you noted in Step 1.

- Follow their instructions for initiating the return process. They might provide you with a return authorization number or specific return guidelines.


**Step 4: Ship the Kit Back**

Once you receive instructions, package the learning kit securely. Then, use a trusted shipping method to send it back to the specified return address.

- Make sure to keep a copy of the shipping receipt for your records.


**Bonus: Visual Guide**

Consider watching this video to help you understand the return process visually. It will walk you through each step and ensure you don’t miss anything important. 


Following these steps will help you return your broken learning kit efficiently. If you have further questions, don’t hesitate to contact customer support for assistance.


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